AI Chatbots in Customer Service: The Reality Behind “It Works”
Your AI customer service chatbot works perfectly in testing. Fluent responses, fast resolution times, impressed stakeholders. Then you deploy it. Within a week: complaints spike, tickets increase, and human agents are cleaning up messes the chatbot confidently created. Here’s why “working” chatbots still fail customers and how to test them before production destroys your CSAT scores.
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